Shipping policy

At Winds & Friends, every order is carefully prepared to ensure it arrives ready for your next game night.

Please allow 3–5 business days for order processing in addition to the shipping transit times selected at checkout. During product launches, holiday periods, or times of increased order volume, processing times may be slightly longer. We appreciate your patience and understanding.

Once your order has shipped, you will receive a confirmation email containing tracking information so you can follow its journey to your doorstep.

While we work closely with our shipping partners to ensure timely delivery, Winds & Friends cannot be held responsible for delays resulting from weather conditions, carrier disruptions, customs processing, or other circumstances beyond our control.

Please review your shipping information carefully before completing your purchase. Winds & Friends is not responsible for orders shipped to addresses entered incorrectly at checkout.

If your tracking information indicates that your package has been delivered but you are unable to locate it, we recommend first checking with household members, neighbors, your local post office, or the shipping carrier. Although we cannot assume responsibility for packages that have been marked as delivered, we are committed to providing exceptional customer care and will gladly assist wherever possible to help you resolve the issue.

If you have any questions regarding your order, please contact us at windsandfriends@gmail.com, and our team will be happy to help.